|Canadian Claims Services
Inc. (CCS) is a full service multi-line adjusting
company, with our Head Office located in Edmonton
Our mandate is to provide
adjusting services, where needed, through a
network of small to medium sized adjusting firms,
who have been identified as supplying above
average products and services. These firms will
work under agreement with CCS to provide a
consistent high level of quality and service to
all our clients.
With a state-of-the art
Claims Management System, a dedicated team of
professionals, and a concise written service
offering, we expect our products and services to
be industry leading.
"Delivering on the
Promise" is the cornerstone of our customer
Riddell FCIP, CRM |
attending the General Insurance and Business
Administration Program at Mount Royal College, David
began his insurance career in January 1989 with a major
National Adjusting firm.
While working as an
adjuster, David specialized in Large Personal and
Commercial Property, Transportation, Oil & Gas, and
Dental Malpractice claims.
In 1998, David
transitioned to management, ultimately holding the
position of Regional Vice President, Western Canada. In
this role, David oversaw all Operations and Business
Development activities for British Columbia, Alberta,
Saskatchewan and Manitoba.
During his career,
David has developed a solid reputation built on honesty,
integrity, and a common sense approach to problem
solving. He also takes pride in his ability to develop
strong business relationships with clients and staff.
David holds a Class 3 Adjusters License, and has
obtained his FCIP and CRM Professional Designations. He
is currently a member of the Canadian Independent
Adjusters Association, Alberta Independent Adjusters
Association, the Fire Investigation Association of
Alberta, and the Insurance Institute of Canada.
Townsend CIP |
Assistant Branch Manager
Reid began his insurance career in Winnipeg, in 1981 with
the Manitoba Government auto insurer. He then moved into
property adjusting with a Manitoba company in
Reid worked as an adjuster, as well as three
years as a broker, until moving to Edmonton in 1998 to
work with a major national insurance company.
He obtained his CIP designation in
Reidís years of experience include the
handling of all levels and complexity of Automobile,
Property, Commercial and Liability claims, with his last
11 years in supervisory and management roles.
He made the switch to Independent Adjusting
by joining the CCS Edmonton office in August 2011 as the
Assistant Branch Manager.
Reid has gained wisdom, and has learned what
is important to people through his various management
roles. He believes honesty and integrity are imperative
to gaining trust in the insurance industry, and he
conducts himself at the highest levels of these traits.
Reid loves to spend time with his family in
all of their endeavours, with two children in University
and another in High
Mittelsteadt CIP |
Senior Claims Adjuster
Marnie has worked in the insurance industry
since 1996 and became an independent insurance adjuster
in 1997. She entered the industry after completing her
Bachelor of Commerce degree from the University of
Marnie specializes in handling bodily
injury and liability claims. She also has experience in
handling auto, commercial and minor property claims. She
currently holds a Level 3 licence and has completed her
Marnie has two children and
enjoys all kinds of crafts. She also enjoys golfing and
camping with her family.
Wiebe CIP |
Senior Claims Adjuster
Shannon Wiebe graduated from the University of
North Dakota School of Medicine in 1992 with a Bachelors
Degree in Athletic Therapy. In 1995 she completed her
Masters Degree in Physical Education at the University
of Alberta, focusing on Biological Sciences. Prior to
entering the Insurance Industry, Shannon was an Athletic
Therapist at a Physiotherapy Clinic where she assisted
with the Rehabilitation of Injuries from Motor Vehicle
Shannon has been in the Insurance
Industry as a Licensed Independent Adjuster since 1999.
She specializes in Accident Benefits Claims, but also
has experience with Auto Claims, Bodily Injury Claims,
minor Property Claims, and Commercial Trucking Claims.
Shannon has held her CIP designation since 2001 and
currently holds a Level 3 Adjusting
Shannon is married with two children.
She enjoys sports, gardening, camping, and dirtbiking
with her husband and boys in the
After attending the Business Administration Finance program at NAIT, Dawn began her insurance career in October 2002 with a major national insurance company. She began as a telephone adjuster, and quickly earned a role as a senior road adjuster handling bodily injury and complex liability claims.
Dawn became an Independent Adjuster in 2008 working for a national independent adjusting firm.
Dawn specializes in residential and commercial propery claims.
Tipper CIP |
began her insurance career in 2005 with a major national
insurance company. She began as a telephone adjuster,
and quickly worked her way up to the role of multi-line
Candice entered the Independent
Adjusting ranks in 2010, with a national adjusting firm.
Candice currently holds a level 3 license.
Candice has developed solid multi-line skills
handling Liability, Personal and Commercial Property, as
well as Accident Benefits and Bodily Injury Automobile
Candice enjoys outdoor activities
including biking, hiking and camping.
During her earlier career in the banking sector, Jaye became intrigued by the people who would attempt to obtain access to accounts and services in an improper manner. So, when the opportunity presented itself, she completed a Diploma in Police and Security Management.
A major insurance company saw the potential in having a person with this mix of education and experience, and Jaye soon embarked on a new career as a Claims Adjuster. She has been handling auto claims since 2006 and has garnered much respect among her peers for her personable manner and dedication.
Jaye is enthusiastically pursuing her CIP designation.
Aaron has 14 years of Claims experience, with a background of adjusting multi line losses, oil and gas experience and also management. His most recent position was Claims Manager at an international company. Aaron received several promotions and development opportunities that will be invaluable throughout his career. Last year, he was selected to become part of an international mentorship program and partnered with a Senior Vice President in Boston to aid in developing his career path. In addition to this, he was recently promoted to Claims Officer.
Prior to this, Aaron became an expert in first part losses, including personal lines, commercial, mortgage impairment, foreclosure, commercial, manufacturing and inland marine claims.
Aaron is proactive and customer-focused and has a reputation for his ability to develop relationships within the industry while maintaining superior quality service. He is a highly respected member of the insurance industry.
His interests include spending time with his family and playing volleyball and golf in his spare time.
Tim started his insurance career as an appraiser
in 1977 and became an independent adjuster in 1980. As the former President of Triad Claims he
has retained many of his original clients by ensuring
top quality service.
Tim specializes in severe or
complex casualty and liability claims. His hobbies
include automotives, golf, improving his horsemanship,
and spending time in the
began his career in insurance after graduating with a
Business Commerce degree from the Haskayne School of
Business (U of C) in 2002.
experience at the company level with auto and property
adjusting before joining CCS (formerly Triad Claims) in
2006. He handles property and casualty claims and has an
interest in rural losses.
Brian continues to
pursue further education though CIP courses. He enjoys
spending time at the Hockey arena, whether coaching or
playing, and golf in the summer
commenced her insurance career in Winnipeg in 1996 with
a national independent adjusting firm. While in Winnipeg
she handled Residential and Commercial property claims,
Crime, Business Interruption as well as Builders Risk,
out of province auto and Commercial General Liability
including bodily injury and property damage. During this
time she was also involved with many national accounts
dealing with property, liability and trucking / cargo
claims. She transferred to Calgary in 2009 with the same
national independent adjusting firm and specialized in
Lee-Ann is a Level 3 adjuster
and has completed her CIP designation and is working
towards her FCIP designation.
||Mark Mikkelson CIP|
Mark started his career in the insurance industry as a file clerk with Zurich Insurance in 1986 after graduating from High School. Shortly after that, he was chosen for Zurich’s claims trainee program and went on to be a telephone adjuster. Eventually, Mark moved on to become an Independent Adjuster with a large national adjusting firm working in Alberta, Saskatchewan and British Columbia.
During his career, Mark has gained extensive knowledge in large loss property adjusting as well as supervising Commercial General Liability files while they were in court. One of which included representing a Canadian Insurance company against EPA Superfund Environmental Pollution loss in Minnesota.
Mark has also spent time in the United States handling catastrophe claims for United States Insurance companies. Some of this time included representing insurers in mediation disputes in front of the State of Florida and training the insurance company’s catastrophe staff.
Mark has developed a strong work ethic over the course of his employment which includes a strong reputation on customer service and prompt claims service.
Mark holds a Level 3 Adjusters License and has obtained his Chartered Insurance Professional designation through the Insurance Institute of Canada. He is currently a member of the Canadian Independent Adjusters Association, Alberta Independent Adjusters Association and the Insurance Institute of Canada.
Carley has worked in the insurance industry since 2008. She started from the ground up at a small brokerage. Carley joined CCS in 2009, completing her level one licensing in November 2010. She is currently working towards her CIP designation.
Carley enjoys camping, yoga, kickboxing, and spending time with friends and family.
||Steve Bulmer CIP
Steve has 11 years of Claims experience at a company level where he worked in Auto, Accident Benefits, and Bodily Injury, before moving into a supervisory role. His expertise is focused in complex liability claims and customer service.
Prior to beginning his adjusting career, Steve owned and operated a private investigation firm that specialized in bodily injury investigations for insurance companies and law firms. This work experience provided Steve with the detail orientated reporting skills that have served him well during his adjusting career.
Steve is married and has two daughters. He enjoys a variety of sporting activities, and when time permits he rides the roads of Calgary on his motorbike or the back country on his quad.
||Russ Shepard B.Comm CIP
Senior Claims Adjuster
Russ Shepard began his insurance career in claims 1982 after earning his Bachelor of Commerce degree from the University of Calgary. He’s held a variety of positions within our industry as a staff and independent Adjuster, Examiner, Claims Manager and Branch Manager.
He earned his AIIC (CIP) in 1994 and taught for the Institute during the mid 1990s.
Russ is a multi-line adjuster with strong property skills and major commercial loss experience.
Russ interrupted his insurance career for 6 years during the late 1990s and early 2000s when he joined the petroleum industry and did consulting work around the world. He was VP of Projects and Operations for Datacon Core Repository Consulting Group Inc. who built, equipped and provided training for oil well core repositories.
An avid photographer, Russ spends most of his free time hiking, skiing and traveling with his wife.
Mark began his insurance career in Edmonton, in
1983 with a major national insurance company. Mark
worked his way up in the company ranks, as a multi-line
adjuster until 1993, when he transitioned to Independent
Adjusting, working a national adjusting
Mark moved to Vancouver in 2006 for the
role of Assistant Manager of the Vancouver Branch for a
National Independent Adjusting firm.
considerable experience in handling all manner of size
and complexity of Automobile, Liability and Property
claims, as well as Motor Truck Cargo, and Cargo Survey
Mark is recognized for his strong
technical skills, and common sense approach.
completed his CIP in 1999, and holds a Level 3 BC
His interests include competitive
rowing, where he formerly rowed in the Canadian
Nationals and North American Championships. He now
enjoys playing hockey and golf.
Scott Jordan CIP
Branch Manager (Kelowna)
Scott started his insurance career with the Provincial insurer in BC. Beginning as a Property Damage adjuster, Scott progressed to injury claims and, from there, to an Investigator position in the Special Investigation Unit. After completing studies at the Justice Institute, Scott was promoted again and became a Peace Officer and Special Provincial Constable in the SIU. During his time there, Scott was involved in investigating vendors, medical treatment providers and staged accident rings.
During his time in the Okanagan, Scott has formed a network of contacts both in law enforcement and the claims community. Scott has developed a solid reputation built on honesty, integrity, and a persistent and detailed style. Scott holds a Class 2 Adjusters License, and has obtained his CIP.
Scott is looking forward to establishing new presence for CCS in the Okanagan. Scott enjoys hiking, Kayaking and spending time with friends and family.
Nieminen HBA, CIP, CCFI.c, CRM|
Dana began his insurance career
in 1978, with a major national insurance company. He
worked his way through the ranks to the position of
Claims Manager, before making the move in 1990 to become
a partner in an Independent Adjusting firm. In 1999,
Dana and his partners sold their firm to a major
National Adjusting Firm, where Dana stayed on in the
role of Branch Manager and Executive General Adjuster.
Dana is recognized for his strong technical
skills, common sense approach, and the high level of
integrity in which he conducts himself. He continues to
handle a volume of Large Property, Complex Liability,
and Fidelity claims.
completing his studies at the University of Manitoba,
Vince began his adjusting career in 2004 when he joined
a large national adjusting firm. Vince has developed
strong technical skills, and his ability to adapt to
different situations has served him well in his career.
He has shown that he can build and maintain strong
began his adjusting career in 2004, with a major
national adjusting firm, and currently working towards
his CIP designation. Graeme is currently handling a
variety of Property and Liability claims. He is fluent
in both English and
||Ian Alexander B. Sc.
Executive General Adjuster
Ian began his Claims career in 1985 after having graduated from U of Winnipeg.
He started with a national IA firm and quickly rose to the title of Senior Adjuster. After 6 years Ian moved to a national Insurer working his way up to the position of Claims and Loss Prevention Manager where Ian developed a skill for Commercial Property and Casualty specializing in Large losses and complicated liability investigations and coverage interpretations.
In 2003 Ian’s love for field adjusting drew him back to the Independent Adjusting side of the business where he quickly established himself as a go to guy for many national insurers who relied on his experience and expertise as an investigator, coverage instincts and negotiation skills.
Ian takes his greatest pleasure mentoring and coaching his fellow employees and industry associates.
He is a Regional Director the Canadian Association of Fire Investigators and member of CICMA, MIAA, and the Insurance Institute.