HomeEmail info@canclaims.com
About Us
Our Services
Corporate News
Contact Us

Canadian Claims Services Inc. (CCS) is a full service multi-line adjusting company, with our Head Office located in Edmonton Alberta, Canada.

Our mandate is to provide adjusting services, where needed, through a network of small to medium sized adjusting firms, who have been identified as supplying above average products and services. These firms will work under agreement with CCS to provide a consistent high level of quality and service to all our clients.

With a state-of-the art Claims Management System, a dedicated team of professionals, and a concise written service offering, we expect our products and services to be industry leading.

"Delivering on the Promise" is the cornerstone of our customer service commitment.

David S. Riddell FCIP, CRM

After attending the General Insurance and Business Administration Program at Mount Royal College, David began his insurance career in January 1989 with a major National Adjusting firm.

While working as an adjuster, David specialized in Large Personal and Commercial Property, Transportation, Oil & Gas, and Dental Malpractice claims.

In 1998, David transitioned to management, ultimately holding the position of Regional Vice President, Western Canada. In this role, David oversaw all Operations and Business Development activities for British Columbia, Alberta, Saskatchewan and Manitoba.

During his career, David has developed a solid reputation built on honesty, integrity, and a common sense approach to problem solving. He also takes pride in his ability to develop strong business relationships with clients and staff.

David holds a Class 3 Adjusters License, and has obtained his FCIP and CRM Professional Designations. He is currently a member of the Canadian Independent Adjusters Association, Alberta Independent Adjusters Association, the Fire Investigation Association of Alberta, and the Insurance Institute of Canada.

Reid Townsend CIP

Assistant Branch Manager


Reid began his insurance career in Winnipeg, in 1981 with the Manitoba Government auto insurer. He then moved into property adjusting with a Manitoba company in 1989.


Reid worked as an adjuster, as well as three years as a broker, until moving to Edmonton in 1998 to work with a major national insurance company.


He obtained his CIP designation in 2003.


Reidís years of experience include the handling of all levels and complexity of Automobile, Property, Commercial and Liability claims, with his last 11 years in supervisory and management roles.


He made the switch to Independent Adjusting by joining the CCS Edmonton office in August 2011 as the Assistant Branch Manager.


Reid has gained wisdom, and has learned what is important to people through his various management roles. He believes honesty and integrity are imperative to gaining trust in the insurance industry, and he conducts himself at the highest levels of these traits.


Reid loves to spend time with his family in all of their endeavours, with two children in University and another in High School.

Marnie Mittelsteadt CIP
Senior Claims Adjuster

Marnie has worked in the insurance industry since 1996 and became an independent insurance adjuster in 1997. She entered the industry after completing her Bachelor of Commerce degree from the University of Alberta.

Marnie specializes in handling bodily injury and liability claims. She also has experience in handling auto, commercial and minor property claims. She currently holds a Level 3 licence and has completed her CIP designation.

Marnie has two children and enjoys all kinds of crafts. She also enjoys golfing and camping with her family.

Shannon Wiebe CIP
Senior Claims Adjuster

Shannon Wiebe graduated from the University of North Dakota School of Medicine in 1992 with a Bachelors Degree in Athletic Therapy. In 1995 she completed her Masters Degree in Physical Education at the University of Alberta, focusing on Biological Sciences. Prior to entering the Insurance Industry, Shannon was an Athletic Therapist at a Physiotherapy Clinic where she assisted with the Rehabilitation of Injuries from Motor Vehicle Accidents.

Shannon has been in the Insurance Industry as a Licensed Independent Adjuster since 1999. She specializes in Accident Benefits Claims, but also has experience with Auto Claims, Bodily Injury Claims, minor Property Claims, and Commercial Trucking Claims. Shannon has held her CIP designation since 2001 and currently holds a Level 3 Adjusting License.

Shannon is married with two children. She enjoys sports, gardening, camping, and dirtbiking with her husband and boys in the summer.

Dawn Fuchs
Claims Adjuster

After attending the Business Administration Finance program at NAIT, Dawn began her insurance career in October 2002 with a major national insurance company. She began as a telephone adjuster, and quickly earned a role as a senior road adjuster handling bodily injury and complex liability claims.

Dawn became an Independent Adjuster in 2008 working for a national independent adjusting firm.

Dawn specializes in residential and commercial propery claims.

Candice Tipper CIP
Claims Adjuster

Candice began her insurance career in 2005 with a major national insurance company. She began as a telephone adjuster, and quickly worked her way up to the role of multi-line claims examiner.

Candice entered the Independent Adjusting ranks in 2010, with a national adjusting firm. Candice currently holds a level 3 license.

Candice has developed solid multi-line skills handling Liability, Personal and Commercial Property, as well as Accident Benefits and Bodily Injury Automobile claims.

Candice enjoys outdoor activities including biking, hiking and camping.

Jaye Bewley
Claims Adjuster

During her earlier career in the banking sector, Jaye became intrigued by the people who would attempt to obtain access to accounts and services in an improper manner. So, when the opportunity presented itself, she completed a Diploma in Police and Security Management.

A major insurance company saw the potential in having a person with this mix of education and experience, and Jaye soon embarked on a new career as a Claims Adjuster. She has been handling auto claims since 2006 and has garnered much respect among her peers for her personable manner and dedication.

Jaye is enthusiastically pursuing her CIP designation.

Back to Top

Aaron Suggett
Branch Manager

Aaron has 14 years of Claims experience, with a background of adjusting multi line losses, oil and gas experience and also management.  His most recent position was Claims Manager at an international company. Aaron received several promotions and development opportunities that will be invaluable throughout his career. Last year, he was selected to become part of an international mentorship program and partnered with a Senior Vice President in Boston to aid in developing his career path. In addition to this, he was recently promoted to Claims Officer.

Prior to this, Aaron became an expert in first part losses, including personal lines, commercial, mortgage impairment, foreclosure, commercial, manufacturing and inland marine claims.

Aaron is proactive and customer-focused and has a reputation for his ability to develop relationships within the industry while maintaining superior quality service. He is a highly respected member of the insurance industry.

His interests include spending time with his family and playing volleyball and golf in his spare time.

Tim Hauck CIP
Claims Adjuster

Tim started his insurance career as an appraiser in 1977 and became an independent adjuster in 1980. As the former President of Triad Claims he has retained many of his original clients by ensuring top quality service.

Tim specializes in severe or complex casualty and liability claims. His hobbies include automotives, golf, improving his horsemanship, and spending time in the mountains.

Brian Carlson B.Comm
Claims Adjuster

Brian began his career in insurance after graduating with a Business Commerce degree from the Haskayne School of Business (U of C) in 2002.

Brian gained experience at the company level with auto and property adjusting before joining CCS (formerly Triad Claims) in 2006. He handles property and casualty claims and has an interest in rural losses.

Brian continues to pursue further education though CIP courses. He enjoys spending time at the Hockey arena, whether coaching or playing, and golf in the summer season.

Lee-Ann Case CIP
Claims Adjuster

Lee-Ann commenced her insurance career in Winnipeg in 1996 with a national independent adjusting firm. While in Winnipeg she handled Residential and Commercial property claims, Crime, Business Interruption as well as Builders Risk, out of province auto and Commercial General Liability including bodily injury and property damage. During this time she was also involved with many national accounts dealing with property, liability and trucking / cargo claims. She transferred to Calgary in 2009 with the same national independent adjusting firm and specialized in property claims.

Lee-Ann is a Level 3 adjuster and has completed her CIP designation and is working towards her FCIP designation.

Mark Mikkelson CIP
Claims Adjuster

Mark started his career in the insurance industry as a file clerk with Zurich Insurance in 1986 after graduating from High School. Shortly after that, he was chosen for Zurich’s claims trainee program and went on to be a telephone adjuster. Eventually, Mark moved on to become an Independent Adjuster with a large national adjusting firm working in Alberta, Saskatchewan and British Columbia.

During his career, Mark has gained extensive knowledge in large loss property adjusting as well as supervising Commercial General Liability files while they were in court. One of which included representing a Canadian Insurance company against EPA Superfund Environmental Pollution loss in Minnesota.

Mark has also spent time in the United States handling catastrophe claims for United States Insurance companies. Some of this time included representing insurers in mediation disputes in front of the State of Florida and training the insurance company’s catastrophe staff.

Mark has developed a strong work ethic over the course of his employment which includes a strong reputation on customer service and prompt claims service.

Mark holds a Level 3 Adjusters License and has obtained his Chartered Insurance Professional designation through the Insurance Institute of Canada. He is currently a member of the Canadian Independent Adjusters Association, Alberta Independent Adjusters Association and the Insurance Institute of Canada.

Carley Matson
Claims Adjuster

Carley has worked in the insurance industry since 2008. She started from the ground up at a small brokerage. Carley joined CCS in 2009, completing her level one licensing in November 2010. She is currently working towards her CIP designation.

Carley enjoys camping, yoga, kickboxing, and spending time with friends and family.

Steve Bulmer CIP
Claims Adjuster

Steve has 11 years of Claims experience at a company level where he worked in Auto, Accident Benefits, and Bodily Injury, before moving into a supervisory role. His expertise is focused in complex liability claims and customer service.

Prior to beginning his adjusting career, Steve owned and operated a private investigation firm that specialized in bodily injury investigations for insurance companies and law firms. This work experience provided Steve with the detail orientated reporting skills that have served him well during his adjusting career.

Steve is married and has two daughters. He enjoys a variety of sporting activities, and when time permits he rides the roads of Calgary on his motorbike or the back country on his quad.

Russ Shepard B.Comm CIP
Senior Claims Adjuster

Russ Shepard began his insurance career in claims 1982 after earning his Bachelor of Commerce degree from the University of Calgary. He’s held a variety of positions within our industry as a staff and independent Adjuster, Examiner, Claims Manager and Branch Manager.

He earned his AIIC (CIP) in 1994 and taught for the Institute during the mid 1990s.

Russ is a multi-line adjuster with strong property skills and major commercial loss experience.

Russ interrupted his insurance career for 6 years during the late 1990s and early 2000s when he joined the petroleum industry and did consulting work around the world. He was VP of Projects and Operations for Datacon Core Repository Consulting Group Inc. who built, equipped and provided training for oil well core repositories. 

An avid photographer, Russ spends most of his free time hiking, skiing and traveling with his wife.

Back to Top

Mark Sherwood CIP
Branch Manager

Mark began his insurance career in Edmonton, in 1983 with a major national insurance company. Mark worked his way up in the company ranks, as a multi-line adjuster until 1993, when he transitioned to Independent Adjusting, working a national adjusting firm.

Mark moved to Vancouver in 2006 for the role of Assistant Manager of the Vancouver Branch for a National Independent Adjusting firm.

Mark has considerable experience in handling all manner of size and complexity of Automobile, Liability and Property claims, as well as Motor Truck Cargo, and Cargo Survey claims.

Mark is recognized for his strong technical skills, and common sense approach.

Mark completed his CIP in 1999, and holds a Level 3 BC license.

His interests include competitive rowing, where he formerly rowed in the Canadian Nationals and North American Championships. He now enjoys playing hockey and golf.

Scott Jordan CIP
Branch Manager (Kelowna)

Scott started his insurance career with the Provincial insurer in BC. Beginning as a Property Damage adjuster, Scott progressed to injury claims and, from there, to an Investigator position in the Special Investigation Unit. After completing studies at the Justice Institute, Scott was promoted again and became a Peace Officer and Special Provincial Constable in the SIU. During his time there, Scott was involved in investigating vendors, medical treatment providers and staged accident rings.

During his time in the Okanagan, Scott has formed a network of contacts both in law enforcement and the claims community. Scott has developed a solid reputation built on honesty, integrity, and a persistent and detailed style. Scott holds a Class 2 Adjusters License, and has obtained his CIP.

Scott is looking forward to establishing new presence for CCS in the Okanagan. Scott enjoys hiking, Kayaking and spending time with friends and family.


Back to Top

D. L. Nieminen HBA, CIP, CCFI.c, CRM
Executive General Adjuster

Dana began his insurance career in 1978, with a major national insurance company. He worked his way through the ranks to the position of Claims Manager, before making the move in 1990 to become a partner in an Independent Adjusting firm. In 1999, Dana and his partners sold their firm to a major National Adjusting Firm, where Dana stayed on in the role of Branch Manager and Executive General Adjuster.

Dana is recognized for his strong technical skills, common sense approach, and the high level of integrity in which he conducts himself. He continues to handle a volume of Large Property, Complex Liability, and Fidelity claims.

Vincent Howie B.Sc.
Claims Adjuster

After completing his studies at the University of Manitoba, Vince began his adjusting career in 2004 when he joined a large national adjusting firm. Vince has developed strong technical skills, and his ability to adapt to different situations has served him well in his career. He has shown that he can build and maintain strong business relationships.

Graeme Nieminen BA
Claims Adjuster

Graeme began his adjusting career in 2004, with a major national adjusting firm, and currently working towards his CIP designation. Graeme is currently handling a variety of Property and Liability claims. He is fluent in both English and French.

Ian Alexander B. Sc.
Executive General Adjuster

Ian began his Claims career in 1985 after having graduated from U of Winnipeg.

He started with a national IA firm and quickly rose to the title of Senior Adjuster.  After 6 years Ian moved to a national Insurer working his way up to the position of Claims and Loss Prevention Manager where Ian developed a skill for Commercial Property and Casualty specializing in Large losses and complicated liability investigations and coverage interpretations.

In 2003 Ian’s love for field adjusting drew him back to the Independent Adjusting side of the business where he quickly established himself as a go to guy for many national insurers who relied on his experience and expertise as an investigator, coverage instincts and negotiation skills.

Ian takes his greatest pleasure mentoring and coaching his fellow employees and industry associates.

He is a Regional Director the Canadian Association of Fire Investigators and member of CICMA, MIAA, and the Insurance Institute.


David Lind,
Claims Adjuster

Coming Soon


Back to Top
Canadian Claims Services

© Copyright 2009
Canadian Claims Services
All rights reserved.