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June 14, 2017

CCS Welcomes Rose Adams to the team!

CCS President David Riddell welcomes our newest adjuster Rose Adams to the team.



CCS was established in January 2009, and has been referred to as the “fastest growing adjusting firm in the country” (InsuranceWest magazine July 2010).

CCS is a full service, multi-line adjusting firm with four locations in Western Canada, Edmonton (Head Office), Calgary, Vancouver and Winnipeg.

With a combined experience level of well over 100 years, our staff have the technical skills and expertise to handle virtually any type of loss that our clients would be exposed to. We have extensive experience handling all levels of Property, Liability, Automobile and Specialty line claims.

Our state-of-the-art Claims Management system is web based, and is capable of entirely paperless claims handling. It is an integrated Claims Management/Document Management/Financial system. This system allows our clients real-time access to their files and an ability to communicate directly with our adjusters and management within the claims system. Additionally, your staff can upload documents directly into the claims files, further eliminating the need for paper.

The CCS system is a powerful tool, which is very flexible, allowing us to tailor our services and reporting to meet the needs of our varied customers


David S. Riddell FCIP, CRM

After attending the General Insurance and Business Administration Program at Mount Royal College, David began his insurance career in January 1989 with a major National Adjusting firm.

While working as an adjuster, David specialized in Large Personal and Commercial Property, Transportation, Oil & Gas, and Dental Malpractice claims.

In 1998, David transitioned to management, ultimately holding the position of Regional Vice President, Western Canada. In this role, David oversaw all Operations and Business Development activities for British Columbia, Alberta, Saskatchewan and Manitoba.

During his career, David has developed a solid reputation built on honesty, integrity, and a common sense approach to problem solving. He also takes pride in his ability to develop strong business relationships with clients and staff.

David holds a Class 3 Adjusters License, and has obtained his FCIP and CRM Professional Designations. He is currently a member of the Canadian Independent Adjusters Association, Alberta Independent Adjusters Association, the Fire Investigation Association of Alberta, and the Insurance Institute of Canada.

Reid Townsend CIP

Branch Manager


Reid began his insurance career in Winnipeg , in 1981 with the Manitoba Government auto insurer. He then moved into property adjusting with a Manitoba company in 1989.


Reid worked as an adjuster, as well as three years as a broker, until moving to Edmonton in 1998 to work with a major national insurance company.


He obtained his CIP designation in 2003.


Reid’s years of experience include the handling of all levels and complexity of Automobile, Property, Commercial and Liability claims, with his last 11 years in supervisory and management roles.


He made the switch to Independent Adjusting by joining the CCS Edmonton office in August 2011 as the Assistant Branch Manager.


Reid has gained wisdom, and has learned what is important to people through his various management roles. He believes honesty and integrity are imperative to gaining trust in the insurance industry, and he conducts himself at the highest levels of these traits.


Marnie Mittelsteadt CIP
Senior Claims Adjuster

Marnie has worked in the insurance industry since 1996 and became an independent insurance adjuster in 1997. She entered the industry after completing her Bachelor of Commerce degree from the University of Alberta.

Marnie specializes in handling bodily injury and liability claims. She also has experience in handling auto, commercial and minor property claims. She currently holds a Level 3 licence and has completed her CIP designation.

Marnie has two children and enjoys all kinds of crafts. She also enjoys golfing and camping with her family.

Shannon Wiebe CIP
Senior Claims Adjuster

Shannon Wiebe graduated from the University of North Dakota School of Medicine in 1992 with a Bachelors Degree in Athletic Therapy. In 1995 she completed her Masters Degree in Physical Education at the University of Alberta, focusing on Biological Sciences. Prior to entering the Insurance Industry, Shannon was an Athletic Therapist at a Physiotherapy Clinic where she assisted with the Rehabilitation of Injuries from Motor Vehicle Accidents.

Shannon has been in the Insurance Industry as a Licensed Independent Adjuster since 1999. She specializes in Accident Benefits Claims, but also has experience with Auto Claims, Bodily Injury Claims, minor Property Claims, and Commercial Trucking Claims. Shannon has held her CIP designation since 2001 and currently holds a Level 3 Adjusting License.

Shannon is married with two children. She enjoys sports, gardening, camping, and dirtbiking with her husband and boys in the summer.

Candice de Pruis CIP
Claims Adjuster

Candice began her insurance career in 2005 with a major national insurance company. She began as a telephone adjuster, and quickly worked her way up to the role of multi-line claims examiner.

Candice entered the Independent Adjusting ranks in 2010, with a national adjusting firm. Candice currently holds a level 3 license.

Candice has developed solid multi-line skills handling Liability, Personal and Commercial Property, as well as Accident Benefits and Bodily Injury Automobile claims.

Candice enjoys outdoor activities including biking, hiking and camping.

Rose Adams CIP
Senior Claims Adjuster

Coming Soon...

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Lee-Ann Case CIP
Senior Claims Adjuster

Lee-Ann commenced her insurance career in Winnipeg in 1996 with a national independent adjusting firm. While in Winnipeg she handled Residential and Commercial property claims, Crime, Business Interruption as well as Builders Risk, out of province auto and Commercial General Liability including bodily injury and property damage. During this time she was also involved with many national accounts dealing with property, liability and trucking / cargo claims. She transferred to Calgary in 2009 with the same national independent adjusting firm and specialized in property claims.

Lee-Ann is a Level 3 adjuster and has completed her CIP designation and is working towards her FCIP designation.

Brian Carlson B.Comm
Claims Adjuster

Brian began his career in insurance after graduating with a Business Commerce degree from the Haskayne School of Business (U of C) in 2002.

Brian gained experience at the company level with auto and property adjusting before joining CCS (formerly Triad Claims) in 2006. He handles property and casualty claims and has an interest in rural losses.

Brian continues to pursue further education though CIP courses. He enjoys spending time at the Hockey arena, whether coaching or playing, and golf in the summer season.

Lynne Thorn CIP
Senior Adjuster

Coming Soon...

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Larissa Grace CIAB

Larisa began her insurance career in 2005 as a broker, selling autoplan, private auto and identity theft policies. She moved into adjusting with a national independent adjusting firm in 2007. In her 6 years as an independent adjuster, she has developed solid multi-line skills handling Liability, Personal and Commercial Property and Bodily Injury Automobile claims.

Larisa is a Level 2 adjuster and is working towards her CIP designation.

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D. L. Nieminen HBA, CIP, CCFI.c, CRM
Executive General Adjuster

Dana began his insurance career in 1978, with a major national insurance company. He worked his way through the ranks to the position of Claims Manager, before making the move in 1990 to become a partner in an Independent Adjusting firm. In 1999, Dana and his partners sold their firm to a major National Adjusting Firm, where Dana stayed on in the role of Branch Manager and Executive General Adjuster.

Dana is recognized for his strong technical skills, common sense approach, and the high level of integrity in which he conducts himself. He continues to handle a volume of Large Property, Complex Liability, and Fidelity claims.

Vincent Howie B.Sc.
Claims Adjuster

After completing his studies at the University of Manitoba, Vince began his adjusting career in 2004 when he joined a large national adjusting firm. Vince has developed strong technical skills, and his ability to adapt to different situations has served him well in his career. He has shown that he can build and maintain strong business relationships.

Graeme Nieminen BA
Claims Adjuster

Graeme began his adjusting career in 2004, with a major national adjusting firm, and currently working towards his CIP designation. Graeme is currently handling a variety of Property and Liability claims. He is fluent in both English and French.

Ian Alexander B. Sc.
Executive General Adjuster

Ian began his Claims career in 1985 after having graduated from U of Winnipeg.

He started with a national IA firm and quickly rose to the title of Senior Adjuster.  After 6 years Ian moved to a national Insurer working his way up to the position of Claims and Loss Prevention Manager where Ian developed a skill for Commercial Property and Casualty specializing in Large losses and complicated liability investigations and coverage interpretations.

In 2003 Ian’s love for field adjusting drew him back to the Independent Adjusting side of the business where he quickly established himself as a go to guy for many national insurers who relied on his experience and expertise as an investigator, coverage instincts and negotiation skills.

Ian takes his greatest pleasure mentoring and coaching his fellow employees and industry associates.

He is a Regional Director the Canadian Association of Fire Investigators and member of CICMA, MIAA, and the Insurance Institute.

Jason Kirk
Assistant Adjuster

Jason began in the insurance industry in 2000 where he worked with various property restoration firms.

Being overly familiar with the industry and property claim workflow, he moved to the adjusting field in 2015.

Jason brings with him years of restoration experience and a deep understanding of building construction and content restoration.

Jason is currently enrolled with the Insurance Institute and working towards his CIP designation.

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