about our Firm
about Us
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Canadian Claims Services Inc. (CCS) was established in January 2009 and quickly earned recognition as one of Canada’s fastest-growing independent adjusting firms, having been described as the “fastest growing adjusting firm in the country” by InsuranceWest magazine in July 2010. CCS is a full-service, multi-line claims organization providing comprehensive adjusting and third-party administration services throughout Western Canada. With offices in Edmonton (Head Office), Calgary, Vancouver, and Winnipeg, our team delivers responsive, local expertise backed by national capabilities. Our professionals bring together well over 100 years of combined industry experience and possess the technical knowledge and practical expertise required to manage virtually every class of loss. We have extensive experience handling claims across a broad range of disciplines, including:
At CCS, we combine traditional adjusting expertise with leading-edge technology. Our web-based Claims Management Systems supports fully paperless claim handling through an integrated claims, document management, and financial platform. The system provides clients with secure, real-time access to claim information, direct communication with adjusters and management, and the ability to upload documents directly into claim files, significantly improving efficiency and reducing administrative burden. Our technology platform is highly configurable and allows us to customize workflows, reporting, financial tracking, and service delivery to meet the unique requirements of insurers, brokers, managing general agents, self-insured organizations, and delegated claims programs. Since our inception, CCS has remained committed to delivering responsive service, technical excellence, and innovative claims solutions that help our clients manage risk, control costs, and achieve superior claim outcomes. |
Meet Our People – Edmonton Office
David S. Riddell FCIP, CRM
President
After attending the General Insurance and Business Administration Program at Mount Royal College, David began his insurance career in January 1989 with a major National Adjusting firm.
While working as an adjuster, David specialized in Large Personal and Commercial Property, Transportation, Oil & Gas, and Dental Malpractice claims.
In 1998, David transitioned to management, ultimately holding the position of Regional Vice President, Western Canada. In this role, David oversaw all Operations and Business Development activities for British Columbia, Alberta, Saskatchewan and Manitoba.
During his career, David has developed a solid reputation built on honesty, integrity, and a common sense approach to problem solving. He also takes pride in his ability to develop strong business relationships with clients and staff.
David holds a Class 3 Adjusters License, and has obtained his FCIP and CRM Professional Designations. He is currently a member of the Canadian Independent Adjusters Association, Alberta Independent Adjusters Association, the Fire Investigation Association of Alberta, and the Insurance Institute of Canada
Rose Adams CIP
Senior Adjuster
Rose started her insurance career as a dictatypist for 6 ½ years with an independent adjusting firm and then moved to adjusting by starting as a telephone adjuster with a major insurer back in 1995. She quickly moved to multi-line adjusting and was a senior claims representative and staff adjuster with major insurers and became a Claims Specialist for 5 years dealing with major losses and litigation in both personal lines and commercial lines, before she became an independent adjuster in October 2006. Her employment with insurers for many years has offered her the skills to handle multi-line claims in the independent adjusting field.
Rose obtained her CIP designation in 1999 and has held a Business Management Certificate through the Calgary Board of Education since 1990. She has completed 4 of the required courses towards her FCIP. Rose is also a member of the Canadian Independent Adjuster’s Association.
Rose has experience in all major classes of claims, including automobile, property, casualty, commercial property, farm, transportation and cargo, oil and gas, errors and omissions, employee dishonesty, and liability, as well as environmental liability
Leanne Campbell
Adjuster
Leanne started in the Insurance Industry in 1995 with a large Independent Adjusting firm. She quickly moved up from a dicta-typist to an adjuster where she handled auto, marine and accident benefits losses. She has continued her career as an Independent Adjuster and now specializes in liability, bodily injury, accident benefits, marine, equipment and liability and auto claims. She continues to work towards her CIP designation
Michael Gelderman CIP
Adjuster
Michael began his Adjusting career in 2002 with an Insurance Company and became an Independent Adjuster in 2011 and joined Canadian Claims Services in 2018. Michael is proud to have obtained his Chartered Insurance Professional Designation in 2009. Michael is a very versatile Adjuster handling all types of property claims, liability claims, commercial losses and has experience in auto, and bodily injury claims
Meet Our People – Calgary Office
Brian Carlson B.Comm
Adjuster
Brian began his career in insurance after graduating with a Business Commerce degree from the Haskayne School of Business (U of C) in 2002.
Brian gained experience at the company level with auto and property adjusting before joining CCS (formerly Triad Claims) in 2006. He handles property and casualty claims and has an interest in rural losses.
Brian continues to pursue further education though CIP courses. He enjoys spending time at the Hockey arena, whether coaching or playing, and golf in the summer season.
Diane Leaman CIP
Senior Adjuster
In 1988, Diane entered the insurance industry working as a multi-lined adjuster for a national independent firm in Ontario where she handled automobile and property claims for a variety of clients.
She transferred to Alberta in 1990 where she remained with the company until 2008. She spent the next 10 years employed with an international independent adjusting firm where she primarily specialized in adjusting both personal and commercial property losses. She joined Canadian Claims Services in 2018 where she continues to handle property losses. She has also taken on a role as a third party administrator for Lloyd’s, London.
She completed her CIP designation in 1993.
Bob Millis CIP, CLA
Senior Adjuster
Bob began his insurance career in 1977 with a prominent independent adjusting firm, where he spent 25 years developing extensive expertise in complex property and liability claims. During his tenure, he advanced to the position of Managing Partner of the Calgary office and played an integral role in the firm’s growth and operations.
Following the sale of the firm to a major national adjusting organization in 2001, Bob returned to school to study carpentry and subsequently established his own insurance restoration and contracting company, which he successfully operated until 2009.
Bob then returned to the independent adjusting profession, serving as a General Adjuster with a national adjusting firm before joining an international loss adjusting organization and later a regional independent adjusting firm, where he held the position of Senior General Adjuster.
He subsequently joined a leading global claims management company, where he spent ten years and attained the position of Executive General Adjuster. Following an injury, Bob transitioned to the brokerage sector, working as a Claims Examiner with one of Canada’s largest insurance brokerages.
In May 2026, Bob joined Canadian Claims Services Inc. as an Executive General Adjuster, bringing with him nearly five decades of experience handling complex and technically challenging losses.
Bob specializes in Commercial Property losses, Commercial Liability claims, Oilfield Equipment losses, Course of Construction risks, Gas Explosion investigations, and Power Transmission and Distribution losses. Throughout his career, he has developed a reputation for his strong technical skills, practical approach to problem solving, and ability to manage large and complex claims assignments.
Bob is a member of the Insurance Institute of Canada, the Canadian Independent Adjusters’ Association, the International Association of Arson Investigators, and the National Association of Fire Investigators.
Meet Our People – Vancouver Office
Larisa Grace CIAB
Adjuster
Larisa began her insurance career in 2005 as a broker, selling autoplan, private auto and identity theft policies. She moved into adjusting with a national independent adjusting firm in 2007. In her 6 years as an independent adjuster, she has developed solid multi-line skills handling Liability, Personal and Commercial Property and Bodily Injury Automobile claims.
Larisa is a Level 2 adjuster and is working towards her CIP designation.
Meet Our People – Winnipeg Office
D. L. Nieminen HBA, CIP, CCFI.c, CRM
Executive General
Adjuster
Dana began his insurance career in 1978, with a major national insurance company. He worked his way through the ranks to the position of Claims Manager, before making the move in 1990 to become a partner in an Independent Adjusting firm. In 1999, Dana and his partners sold their firm to a major National Adjusting Firm, where Dana stayed on in the role of Branch Manager and Executive General Adjuster.
Dana is recognized for his strong technical skills, common sense approach, and the high level of integrity in which he conducts himself. He continues to handle a volume of Large Property, Complex Liability, and Fidelity claims.
Ian Alexander B. Sc
Executive General Adjuster
Ian began his Claims career in 1985 after having graduated from U of Winnipeg.
He started with a national IA firm and quickly rose to the title of Senior Adjuster. After 6 years Ian moved to a national Insurer working his way up to the position of Claims and Loss Prevention Manager where Ian developed a skill for Commercial Property and Casualty specializing in Large losses and complicated liability investigations and coverage interpretations.
In 2003 Ian’s love for field adjusting drew him back to the Independent Adjusting side of the business where he quickly established himself as a go to guy for many national insurers who relied on his experience and expertise as an investigator, coverage instincts and negotiation skills.
Ian takes his greatest pleasure mentoring and coaching his fellow employees and industry associates.
He is a Regional Director the Canadian Association of Fire Investigators and member of CICMA, MIAA, and the Insurance Institute.
Graeme Nieminen BA, CIP
Senior Adjuster
Graeme began his adjusting career in 2004, with a major national adjusting firm, and currently holds his CIP designation. Graeme handles a variety of Property and Liability claims. He is fluent in both English and French. Graeme is currently a level 4 adjuster.
Olivia Howie B.Sc., CIP, HCI (r)
Adjuster
After completing her studies at the University of Manitoba, Olivia began her adjusting career in 2004 when she joined a large national adjusting firm.
Olivia has developed strong technical skills, and her ability to adapt to different situations has served her well in her career. She has shown that she can build and maintain strong business relationships.
Olivia is currently a level 4 adjuster.
Jason Kirk
Adjuster
Jason began in the insurance industry in 2000 where he worked with various property restoration firms.
Being overly familiar with the industry and property claim workflow, he moved to the adjusting field in 2015.
Jason brings with him years of restoration experience and a deep understanding of building construction and content restoration.
Jason is currently enrolled with the Insurance Institute and working towards his CIP designation.